Returns & Exchanges
We want you to be completely satisfied with your Wink Kitten items. If you have any issues with your purchase, please email firstname.lastname@example.org and we’ll help make it right.
Unworn and unwashed merchandise (excluding final sale items) can be returned WITHIN 14 DAYS of your item(s) delivery date. Wink Kitten does not offer refunds of any kind, ONLY STORE CREDIT.
PLEASE EMAIL SUPPORT@WINKKITTEN.COM WITH YOUR ORDER NUMBER TO INITIATE YOUR RETURN.
Items must be in the original packaging and be unworn.
Returns must be sent back to Wink Kitten within 14 days of your item(s) delivery date. Please ensure your package will arrive in time. If we do not receive your return within 14 days after it was delivered, it will not be accepted for store credit.
RETURN SHIPPING COST:
You are responsible for paying for your own shipping cost to return your item(s) back to Wink Kitten. Wink Kitten does not pay for return shipping or handling costs (unless the item(s) arrived damaged or it was a mistake on our part). We strongly recommend that you send your return(s) back with a tracking number. We are not responsible for any return packages lost in transit.
Once we receive your return back at Wink Kitten, it will be processed for store credit within 3-5 business days. After your return is processed, you will receive an email with your store credit information. Store credit does not have an expiry date.
We do not offer cash or credit/debit refunds. No exceptions. Only store credit is issued.
Due to the fast selling nature of our products, we do not offer exchanges. You are welcome to return your item for store credit. Store credit can be used towards anything else on our website and it never expires.
FINAL SALE ITEMS:
All sale, clearance, and mystery items are final sale. No exchange or store credit is given. Flash sale promotions are final sale.